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Dear customers:

Recently, there have been scammer impersonating THE VEGAN's official customer service. They falsely claim to upgrade your membership status to a distributor account or offer a long-term subscription plan with a fake VIP 8% discount. They may also instruct you to provide the bank phone number on the back of your credit card. They then manipulate your phone to display that bank's phone number, posing as bank personnel, and request additional information such as another commonly used bank name, your most recent transaction details & your account balance. Please be caution and be vigilant to avoid falling victim to these scams.

✖︎ Do not operate ATMs / online banking

• THE VEGAN will never request you to operate ATMs or visit bank counters or use online banking to make payments for orders, claiming it's for repeating deliveries or deductions.


• Scammer may ask victims to switch ATM interfaces to English to encourage them to make transfers. ATMs don‘t have functions like refunds or canceling installment payments.


• Scammer may request victims to use online banking for direct transfers or payments. Online banking does not offer functions such as refunds or canceling installment payments.

✖︎ Don’t disclose bank / credit card information

• THE VEGAN will not proactively request your bank account or credit card information over the phone. They will not use tactics like upgrading your membership level to distributor / offering long-term subscription plans / repeatedly sending & deducting payments to request your personal information or ask you to make transfers through ATMs or online banking.


• Scammer may attempt to trick you into providing card details & other information by claiming they need them for purposes like repeated ordering or repeated deductions.

Please note that ATMs/online banking do not have functions for refunds or canceling installment payments.


• Scammer may manipulate telecommunications data to display fake bank customer service numbers & pretend to be bank representatives. They will then instruct you to perform transactions through ATMs, bank counters, or online banking. Be caution & always verify with your bank directly, without calling back any numbers provided by potential scammers.

✖︎ Don’t open attachments or click on links from unknown sources

• Avoid clicking on attachments, URLs, and e-cards in emails or instant messaging apps from unknown sources. Be caution when using P2P software like Foxy, eMule, or BT, as downloaded files may contain viruses or trojans.


• Do not click on unfamiliar URLs in text messages on your mobile phone. Refrain from downloading any unfamiliar programs & entering your account information and password, as these could be phishing attempts.

✖︎ Avoid log in your account & password on public computers

• Public computers are more likely to be infected with trojans, which can record your personal information.


• Using free public Wi-Fi networks lacks firewall protection, making your computer data vulnerable to hackers.


• To prevent new types of online fraud, it's important to stay vigilant & be cautious of scams.

The National Scam Response Center (NSRC) by dialing 997 to report scam cases. (Monday to Sunday, 8AM - 8PM, including public holidays) or refer to NSRC website for more info: